The Partner Support team at AD Mortgage assists Mortgage Partners throughout the entire loan origination process and with the use of the AIM Partner Portal, AD system tools, and services. The team is ready and eager to help from the very start of the loan all the way through closing, purchase, and submission into servicing.
Partner Support not only assists Partners by addressing issues, but also educates them on processes so they can become more self-sufficient. This helps Partners deliver loans quickly and accurately. The team supports multiple channels of communication including phone, email, chat, on-the-spot video calls, and scheduled one-hour Partner training sessions.
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